New Report Pinpoints Customer Satisfaction Trends

The times at which customers are most happy is just one of several key insights retailers can take into account as they seek to maximize consumer satisfaction, according to new research from globally recognized feedback management solution HappyOrNot. The "Retail's Biggest CX Trends in 2025" report collected more than 57 million feedback points from across the globe throughout 2024 to provide in-depth analysis on customer satisfaction, retail performance, emerging technologies and the industry trends that will define the retail landscape this year.